ISO 9001:2015

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ISO 9001:2015 – Quality Management Systems

ISO 9001:2015 is the internationally recognized standard for quality management systems (QMS). It provides a framework for organizations to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

Key Principles:

Customer focus: Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
Leadership: Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization's quality objectives.
Engagement of people: Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value.
Process approach: Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
Improvement: Improvement is essential for an organization to maintain current levels of performance, to react to changes in its internal and external conditions and to create new opportunities.
Evidence-based decision making: Decisions based on the analysis and evaluation of data and information are more likely to produce desired results. Relationship management: For sustained success, organizations manage their relationships with interested parties, such as their suppliers.

Benefits of Implementation:

Improved customer satisfaction.
Enhanced efficiency and reduced waste.
Better process control and consistency.
Increased stakeholder confidence.
Improved decision-making.
Enhanced reputation and competitive advantage.